Water Rates & Policies
*VoA Water, Garbage, & Recycling are billed together.
Billing Information:
Billing Information:
- Bills are generated at the beginning of each month.
- Payments are due by the 15th of the month.
- A grace period of three days (18th of the month) is granted before late penalties are added.
- If you are unable to make your payment on time please contact us by email or call and leave a message so that a payment agreement can be established.
Payment Options:
- Online: Government Portal - (You will need your account number and last name.)
- Autopay - (Sign up when you pay online)
- Pay by mail
- Drop your payment off at the office and place it through the mail slot in the door.
- Pay by phone: (309) 326-7882
Fees:
- Water/Garbage/Recycling: $70.00 per month
- Change of Service: $50.00
- Disconnect/Reconnect: $50.00 (This fee is applied for accounts where service is terminated due to lack of payment.)
- Multifamily unit: $119.00 per month
- Out of Town water: $67.80 per month
- Bulk water: $6.00 (per 1,000 gallons)
- Swimming pool: $30.00 (one time charge per season)
- Late payment: $20.00
- Return Check/Insufficient Funds: $35.00 - (See policy at bottom of this page)
- Service shutoff and turn on: $25.00 (customer requests the water service be shut off and turned on later)
VoA Water Department Office Hours: by appointment
Contact Info
VoA Water Department
309-727-1116
voa.water@gmail.com
Relevant Documents
Water Department